El Valme Hospital, in Seville, has marked a milestone in Andalusian healthcare by becoming the first hospital in the community to achieve optimal quality certification in its area of Orthopedic Surgery and Traumatology. This recognition, awarded by the Andalusian Health Quality Agency (ACSA), is a significant step in its career, after having obtained in 2018 the first quality certification at an advanced level in the province of Seville.
Coordination and leadership in certification
The achievement of this optimal level of quality by the Valme Hospital is the result of a impeccable organization led by Jorge Angulo, head of the Traumatology service, and Elena Reyes, nursing supervisor. The participation of Maximiliano Sánchez, responsible for the Quality of the service, who collaborated closely with the sub-directorate of Quality of the health area, has also been fundamental, as explained to the ABC newspaper.
El team of 73 professionals, made up of doctors, nursing staff, residents and management staff, has been actively involved in this process. Its director, Jorge Angulo, highlights “the commitment and constant effort of all staff to continuously improve and achieve this regional achievement.”
El The Valme Hospital Traumatology area offers an extensive portfolio of services The company's range of services ranges from hip and knee arthroplasties to pediatric orthopedics, bone tumors and minimally invasive surgeries. It also includes highly complex procedures such as hand and foot surgeries, and surgically navigated procedures on the spine and knee. Its latest advances include the implementation of advanced arthroscopic techniques in various joints such as the knee, ankle, shoulder, wrist and hip. These technological innovations reinforce its leadership in the application of cutting-edge procedures.
A model based on continuous improvement and patient safety
The evaluation carried out by ACSA at the Valme Hospital highlights the involvement of professionals, its teamwork and patient-centered care. Continuity of care is one of the key pillars in the management of the service, ensuring that patients with trauma pathologies receive comprehensive follow-up from hospitalization to discharge.
The unit has informative guides and personalized recommendations for patients upon discharge, which facilitates their recovery. In addition, advice on the use of orthopaedic material and coordination with other services such as primary care guarantee an effective transition to outpatient care. Valme Hospital has also been recognized for its Participation in multidisciplinary teams dedicated to spinal and knee pathologiesThese teams include collaboration with specialties such as anesthesia, rehabilitation, rheumatology and primary care, allowing a comprehensive approach to patient needs.
The unit has developed a «patient satisfaction improvement plan» which identifies areas for improvement and establishes specific actions to optimize the user experience. This approach has allowed the company to reduce the average response time to complaints, suggestions and thanks to just 2,2 days, reinforcing its commitment to personalized and efficient service.
Another relevant aspect is the high number of reports of incidents related to the safety and maintenance of its facilities. These actions guarantee a safe environment for both patients and healthcare personnel. The ACSA has positively valued the speed with which the service manages these incidents, contributing to the continuous improvement of the care environment.
International recognition for Valme Hospital
El prestige of the Traumatology service at Valme Hospital transcends borders. For three consecutive years, it has been included in the ranking World's Best Specialized Hospitals from the American magazine Newsweek, ranking among the 100 best hospitals in the world in its specialty. Only five Spanish public hospitals appear on this list..
The ranking evaluates more than 5.000 hospitals from 30 countries, including healthcare powerhouses such as the United States, Germany, Japan, Switzerland and Australia. It is compiled based on surveys of thousands of medical professionals and data on accreditations and certifications.
La implementation of PROM surveys (Patient-Reported Outcome Measures) at Valme Hospital has also been key to its high score. This system allows patients to understand their experience and the results of interventions from their own perspective. Factors considered include professional recommendations, patient satisfaction and various quality indicators.
Valme Hospital is consolidated as a reference in public health, not only for its technological innovations and its commitment to safety, but also for its involvement in continuous improvement and multidisciplinary collaboration. This recognition of optimal quality not only reinforces its prestige in Andalusia, but also its position internationally.
